FAQs

Orders and Shipping

How long will it take to receive my order?
Shipping within Cairo/Giza typically takes 3-5 business days. Deliveries to Sahel and Gouna may take 7-10 business days.
Learn more about our shipping times

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its delivery status.
Track your order

Can I change or cancel my order?
Unfortunately, once an order is placed and processed, we are unable to make changes or cancellations. Please review your order carefully before completing the purchase.
Review our order policy

Product Information

How should I care for my WaterMLN products?
To maintain quality, we recommend hand washing items separately or dry cleaning them.
Learn more about product care

What sizes are available for WaterMLN products?
Our products come in a range of sizes suitable for children. Please refer to our size guide on each product page for specific measurements and fitting recommendations.
Check our size guide

Returns and Exchanges

What is your exchange policy?
Customers can try on items when the courier is present. Once the courier leaves, no refunds or exchanges are possible.
Understand our exchange policy

What should I do if I receive a defective or incorrect item?
Contact our customer service team at water.mln.eg@gmail.com with your order details for prompt assistance.
Contact customer service

Contact Us

How can I contact WaterMLN for further assistance?
Reach out to us via email at water.mln.eg@gmail.com or follow us on Instagram @watermlneg for updates and inquiries.
Connect with us